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285 comments

Hi, I’m Saif.

I absolutely love the 3D model design for the Creature from A Quiet Place, but unfortunately I have found that the software I use isn’t compatible with the files I have purchased.

I would like to go through the refund process.

Hello, could you elaborate? The file won't open in the slicer? Try opening the file in Lychee slicer or Chitubox and then exporting it back to stl. That should help

I’m afraid I use a different type of software and the files do not work with it properly and I did not properly check the description carefully, but the designs are immaculate.

What type of software?

It’s a program that is ran on the computer system of a friend of mine and I don’t know the current specifics of it, but it cannot be used with these files. Instead I want to simply just return these files and claim a refund.

I need you to explain. This model is designed for 3D printing (this website sells models for 3D printing), but it doesn't work in some program you have. That doesn't make sense =)

Me either. That’s why I’m here asking for a refund.

So what kind of program is it? These files are suitable for printing and can be opened in slicers (I checked)

I have no idea. All I do know is that I no longer want these files and want a refund please.

I don't understand the reason for the return, the model is in good working order, it can be printed

The reason I have stated, multiple times, is that it’s nott working for me. That’s it and I want to return the files. Nothing more, nothing less.

You cannot specify. I can help solve your problem if the file does not print or open in the slicer

Hello. I was looking at the bust of Helldiver. Is this suitable for filament printer? Or just resin? I bought a file but turned out it was only SLA only and it did not want to print on my FDM. Looking for something Helldiver to print on my FDM printer.

Hello, I have never printed on FDM printers and know little about all the nuances. I know that they do not handle fine details well, but the Helldivers bust did not have any such details. I think the print should work, just use a regular stl file without the "PRE_" prefix

Ok. I might try it then. I bought another one and it did not work. However it was formatted would not translate to FDM at all. The first layers were awful (and it printed a normal file just before it fine. and after too. So it was the file.) If I encounter the same problem, would you be happy to refund me please?

I have bought and downloaded it, and I have opened the one which isn't pre, and it is coming out like a double bust? Like one on top of the other? It is really weird. But I definitely can't print that. (I use my printer to print busts, too, which I have had designed.) I don't know how I can send a photo of what it looks like.

The second one is floating too, on top. It is really weird. I have opened it a few times and I get the same each time.

I've messaged you on instagram a photo of how the file is coming out.

Hello, I just bought the Ezio bust and the base works, but I can't open the bust itself. It says, "The file could be corrupt or inaccessible."

Do you know what the problem might be, or is there an error in the file or something? Please help!

Hello, this usually happens in different slicers. You can open this file or any other file with a similar problem in Lychee slicer or Chitubox, export it back to stl, and then open it in your slicer

I know you guys only do resin prints, but do you know if these prints would do okay on 3D printers like a Bambu Studios or Prusa?

Unfortunately, I don't know, as I have never printed on an FDM printer, but someone managed to print our models on FDM

Hello, I just purchased your Big Boss Model. I imported the split model into Blender and the split hair stl only shows the origin point. I see the rest of the split stl models fine. When I load the presupported hair stl I see that model. I'm new to using stls and models, am I doing something wrong with the split hair stl? I know I can use the presupported hair stl to print, but I would like a clean hair model so that I can scale the print if I want. Thanks in advance for any help you can give. Love the design btw!

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Hello, please try opening this file in Lychee Slicer or Chitubox and exporting it back to STL. This should help

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Hi :D
i would like to thank you for allllllll the work you're doing with your 3D model that i'm in love with :D
i've buy my first 3D printer PLA ( Elegoo Centauri Carbon) i've a lot of missunderstood but i hope it will come :)
Do you have ( or plan ) to do tha Maelle bust and Verso bust ? :)
Thanks a lot and have a nice evening :)
Greg .

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Hello, we are glad you like our work. Maybe we will make them in the future. By the way, for FDM printing, it is better to enlarge our models, as they are more suitable for SLA printers

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Hello.

I wanted to ask, since I've bought multiple mass effect models from you to get the whole squad, I've offered a price reduction and it was accepted but I wasn't notified by it and paid the full price.
Is there a way for a partial refund for the discount?

Thank you very much and looking forward for your future models.

Sincerely
H.

Hello, I am uncertain why the notifications are not arriving, most likely because it is a new feature. I can offer you a discount that is twice as much as you requested on other models (I just need to know which ones)

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I really appreciate your help.

For now I have no specific model I want yet.
Can I come back to you for this discount offer after I've choosen from your list?

Yes, of course

Hello, I just wanted to ask, since you've already designed Henry and Jan Zika, whether Hans Carpon might also be coming.?

We'll think about it =)

The body file is giving an error when opening, can you fix it and re-upload it?

Hello, please try opening the file in Lychee Slicer or Chitubox and exporting it back to stl. This should help

I just bought the statue files for Tali'Zorah a day or two ago, it there anyway I can get a version of the stand where its cut and keyed into two pieces so I can make the model bigger?

Unfortunately, we do not modify previous models. There are many free programs that will do this in "a couple of clicks"

hi ive purchased this anyway you can pack the files so i dont have to individually do each file
thank you

Hello, the website automatically creates an archive at some point. If I upload files as an archive, there will be no preview on the website

Hi, I bought your model Leon, why j can’t make support myself ?? Can u send me files without any support ?

And also what size is it? Can’t count size when o don’t have all files

The files without references have been downloaded; perhaps you haven't viewed all of them. You can see the size in the image with dimensions (scroll through the images)

No, I can’t open them not in Blender not in chitubox ((

U can try open, or if u can send me one more time, because them don’t working at all, only presupported .

I can even send screenshot and video, that not all files include, I see them, but them are not include when I put on chiruboz or blender .

Check pls, and send me all files one more time, try download them and put on chitubox, not supported .

It's strange, the model is very old and I haven't had any problems like this before. I opened it in both Lychee and Chitubox. Try opening it in Lychee slicer and exporting it back to stl. I won't be at my computer for the next couple of days to check

Can u send me one more files ? I cant open on chitubox (( just presupported working

Ok. I’ll try open in Lychee, but don’t have experience in this program, thanks

I checked the website on my phone, and there are 38 files uploaded there. Half of these files without the PRE_ prefix are not supported

Hello, i just bought Disco Elysium Harry and Kim model (Looks amazing!) I'm new to printing, i was wondering how best you suggest it print it (should i do in bits and assemble? If so what order or if i could just do it in one go. I've got a Bamboo A1. Thanks in advance
Rob

Hello, I would advise you on the best approach, but I have only printed on photopolymer printers. However, I believe it is preferable to print in parts and increase the scale, as FDM printers allow this

Hey I just bought a 3d print off of etsy and I found out that its actually one of your stl sets stolen, you might want to check this account to see if there are other models:

https://www.etsy.com/shop/FreeSTL

Thank you, I will send the report

Hello,

I want to reach out to due that I've saw something suspicious where I immediately saw this figure is (possibly) selling without your permission and it is not applying the rule "No commercial use or public sharing of the 3D model" where I saw by pure luck this EXACTLY same figure in a popular market website:

I'm not sure if you're the owner of the MercadoLibre account or you're completely unaware, the website is in Spanish due that is managed in Latin America and it caught my attention due that you're from Turkey.

I really hate those people taking advantage of your amazing figures and art for their own benefits in monetary terms.

Hi, yes you are right, I don't have any accounts on this site and it is scammers

Hey don't know if this is something you can fix or a cults issue, but I don't seem to be able to download the KPop Demon Hunters diorama as one file just individual parts?

Hello! Can U Uplaod Rellana's Twin Blades Only

Hi, unfortunately we don't sell models in pieces ( full model only )

Hi, unfortunately I have never printed with an FDM printer, I can't advise you on that

Hello! Is your Argenta Sister of Battle model still available for purchase? I can't seem to find it anywhere.

Hi, unfortunately there is no way to get this model anymore =(

Hi there! I want to buy your Viktor figure, but I am unsure if my printer will be able to print it. I have an Anycubic Kobra 2 pro with rolled filament. Will it work? Or do I need a resin printer?

We test all of our models on a resin printer, so I can't say for sure which models can be printed on FDM. I've seen them printed, but often scaled up

Hello i buy Jacked Kennedy version couse i made mistake and now have 2 jacket versions on my acc. Can you do a refund?

You bought the jacket version and the t-shirt version

When purchasing one of your models, is it allowed to sell them, or are they for personal use only?

It is forbidden to sell models. It is possible to sell prints of models, for this you need to have a subscription on patreon on tier "Commercial license"

But would it be possible to sell the printed version after buying one of your models here, without using Patreon?

Unfortunately, nope

Hi there, absolutely love your Squirrel Girl model. Is it suitable for a 1/6 print, or will it need to be re-rendered?

Hi, you'll need to arrange the supports again to scale up

Hi! I am in love with your Jester model she has printed amazing so much detail i didn't even notice when buying her! I was just wondering if you were planning on creating the rest of the mighty nein to go with your Vox Machina that I am next to start printing. Amazing work!!! All the models I've bought from you so far are so clean and detailed big thanks for all your work :D

Hi. Thank you! Unfortunately, we haven't made any plans yet

Hello, H3LL I have a question regarding your patreon. If I subscribe for the month of October, I get access to the stl files of all your prints for this and last month without having to pay for more?

Yes, that's right, you will get all the models for September and the models for October that will be released during the month and plus a starter pack of models