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Houston, we have a problem!

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Faulty file

You are reporting a problem because the file is not 3D printable or is not in the good format or has errors during slicing.

The best you can do right now is to send a message directly to the designer benjaminnkhoijl explaining your problem or request on their Cults profile.

This way the designer will be notified and can reply to you. If you don’t get any answer within 7 days, please contact us again via the contact form or by choosing the reason “Customer Service” when reporting this same creation.

Generated using AI

You are reporting an issue, believing that this model and/or the illustrative photos were created using AI and were not labeled as “Made with AI” on the page. Please provide us with all the evidence you have.

Incomplete file

You are reporting a problem because you think a file is missing in this creation or the design’s description was not explicit enough compared to the actual file content. As far as possible, please list the missing parts.

The best you can do right now is to send a message directly to the designer benjaminnkhoijl explaining your problem or request on their Cults profile here.

This way the designer will be notified and can reply to you. If you don’t get any answer within 7 days, please contact us again via the contact form or by choosing the reason “Customer Service” when reporting this same creation.

Inappropriate design

You are reporting a problem because the design does not seem to respect the sharing conditions of Cults explained in the Terms & Conditions. For example: it is spam, violent, hateful, pornographic content, etc.

Copyright

You are reporting a problem because you think this design does not respect the copyright. In order to process your request efficiently, please provide us with all the evidence you have with a link to the original design.

Customer service

You are reporting a problem because you have already contacted the designer of this creation and they did not answer you within 7 days or the answer does not suit you. Please send us the link of the message and the reason of your dissatisfaction.

Payment problem

You are reporting a problem because you were unable to make a payment on the site in order to purchase this design. Please tell us what payment solution you tried and what error message you got. Feel free to use the suggested fallback solution via PayPal.me.

Technical problem

You are reporting a technical problem with the display of the page. Please describe the error and if possible send us a screenshot of the problem, the browser version used and the type of device you are using.

Design question

If you have any questions about the design, please contact the designer directly by sending him a message on their Cults profile or in the “Comments” section of the design page.

The best you can do right now is to send a message directly to the designer benjaminnkhoijl explaining your problem or request on their Cults profile.

This way the designer will be notified and can reply to you. If you don’t get any answer within 7 days, please contact us again via the contact form or by choosing the reason “Customer Service” when reporting this same creation.

Other

You are reporting a problem for a reason that is not listed. Please explain the problem as clearly as possible.