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Virtus-Ratio-Ars
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your cup holder file i just purchased, when extracting file is empty. theres no stl file in it please fix or refund. https://ibb.co/pyTggvW
the problem can be caused by several things, this error can pop up if you extract a file from an external hard drive or because the text in the file name is too long. whether the problem occurs when extracting the gif file, which is only a preview that you can skip as an individual file.
Unfortunately, we are not able to deal with the problem immediately. this problem has never appeared before, nor has anyone pointed it out, I'm sorry that the problem has occurred. to successfully extract the file, it should theoretically be enough to skip the gif file. I will deal with the problem during the next day.
once again I'm sorry that the problem occurred and for now I ask for your patience and I wish you a wonderful rest of the day.
Hello, the stl files packed in the zip are in perfect order and correspond to the description.
Individual file names have been shortened at your request.
If the problem persists, it is not due to the bad state of the stl file that was always included in the zip, which is also completely fine.
3 things can cause this problem.
in our case the problem was probably caused by a GIF preview with too long a name, the other two possibilities are using bad software or too long extraction path (portable hard drive).
There is no other option or fix from my side to fix the issue.
If the problem persists, the money will be refunded.
I tried to replicate the problem on several different devices under different conditions, but the problem did not occur.
A new version of the file is available for download.
After downloading repeat the extraction process with the file in the same folder you will be extracting it to (the zip should never be on removable storage during extraction).
If this or any other problem occurs again contact me.
For now, have a wonderful rest of the day and happy printing.
I got working this time. It started out with the same errors, and its said the path was too long, which I tried something. I tried shortening the names of all the folders that needed to be extracted, and THAT fixed it!