Dear KTHROCK,

We appreciate you reporting the issue you're experiencing when trying to open our 3D files. We have reviewed the files on our computer, successfully extracted and tested them in various Slicers without encountering any problems. Additionally, we have conducted successful tests using several 3D printing software, such as PrusaSlicer, Cura, FlashPrint, and Bambu, with no errors detected.

Below, we provide clear instructions on how to unzip files and open them in 3D printing software:

Step 1: Download and install decompression software

The files we provided are compressed (e.g., in ZIP or RAR format). Follow these steps to unzip them:

• If you already have decompression software like WinRAR, 7-Zip, or WinZip installed on your computer, you can skip this step.
• If you don't have decompression software, download and install one of the mentioned programs from their official websites. Follow the installation instructions provided by the software.

Step 2: Download and unzip the 3D files

Once you have decompression software installed, follow these steps to download and unzip the 3D files:

1. Download the 3D files we provided to your computer. Typically, these files are downloaded as a single compressed file (e.g., "model_name.zip" or "model_name.rar").

2. Navigate to the location where the files were downloaded, usually in the "Downloads" folder on your computer.

3. Right-click on the downloaded compressed file and select the option to extract it. In most cases, this can be done by selecting "Extract here" or a similar option from the context menu.

4. The decompression software will unzip the files and place them in a new folder in the same location as the compressed file.

Step 3: Open the model in 3D printing software

After you've successfully unzipped the 3D files, follow these steps to open the model in your 3D printing software (e.g., PrusaSlicer, Cura, etc.):

1. Launch your 3D printing software.

2. Look for and select the option to open a file or load a 3D model. This option is typically labeled as "Open" or "Load."

3. Navigate to the folder where you unzipped the 3D files and select the model file you want to print. Common formats include STL, OBJ, or other formats compatible with your software.

4. The 3D model will load into the 3D printing software's interface. From here, you can adjust the scale, orientation, printing settings, and any other parameters as needed.

5. Once you're satisfied with the settings, follow your software's instructions to send the model to your 3D printer for printing.

That's it! With these instructions, you should be able to successfully unzip the files and open them in your 3D printing software without any issues. If you continue to experience difficulties or have specific questions about a particular software, please don't hesitate to ask for further assistance.

You can contact us via email at info@eulitec.com.

So i re-downloaded the file and it works. Must of been a weird glitch in the 1st download. Thanks for your help.

Hello LUIGISCUSTOMS,

I hope you are doing well. I wanted to inform you that we have identified the cause of the issue you experienced with downloading the file. It seems to be related to the length of the file path.

We have made some adjustments, and now you should be able to download the file without any problems. Please try downloading it again by following these steps:

Go to your purchase history on [website or platform].

Locate the file you purchased and select the download option.

Make sure to choose a download location with a shorter file path. If possible, use your system's main folder or a location with fewer nested folders.

Additionally, we have attached an explanatory video that will guide you through the process to resolve this issue. You can watch it here: 📁 The ACCESS PATH to the destination is too long Windows 10 ✅ 259 ALPHANUMERIC

If you continue to encounter problems or need further assistance, please do not hesitate to contact us again. We are here to ensure that you receive the purchased file to your satisfaction.

Thank you for your patience and understanding.

Best regards,
Lorena Ch.
Eulitec

so i tried it again and downloaded straight to desktop and same error. I am pretty sure the problem is me. however do you have a video in English, or any other ideas. Thanks in advance.....

I leave you a video in English:

https://www.youtube.com/watch?v=tMJU1-r5csg

ok I made the changes and still says destination path too long. made the changes step by step with the video.
any other suggestions before I give up?

Please write to me by email so we can deal with this internally, because these are public chats: email: info@eulitec.com

Dear Lisa,

Greetings! First and foremost, we want to thank you for your purchase of the "Sanderson Sisters" file on Cults3D.com. We sincerely apologize for the confusion you've experienced with downloading the files.

We've reviewed your case, and we're pleased to inform you that the "Sanderson Sisters" file is indeed available for download on our platform. The issue you're encountering appears to be related to a specific matter on the Cults3D website.

To ensure you receive the most effective and prompt assistance, we recommend that you reach out to us directly through our support email at info@eulitec.com. This will enable us to provide you with personalized attention and efficiently resolve this matter.

We are committed to ensuring that our customers have a positive experience on Cults3D.com, and we will diligently work to resolve this inconvenience.

Thank you for your understanding and patience as we work on this matter. We look forward to receiving your email and assisting you in resolving this situation promptly.

Sincerely,
Lorena Ch.
Eulitec Team
eulitec.com

Hi MARTAACEDOGAR,

I am sorry to hear that you are having difficulties with the printing of the tarot cutter. I understand that the internal part is not showing up correctly in your prints. I am here to help you solve this problem!

To make sure the file is printable, we've run tests with different slicer programs and want to show you the results:

1. Slicer Cures:
   

2. Prusa Slicer:
   

3. Bamboo Studio:
   

4. FlasPrint Slicer:
   

As you can see in the images of the prints made with different slicer programs, the tarot cutter design is fully printable. Make sure you are using a 0.4mm nozzle.

If you're still having trouble printing the inside, here are some steps you might consider:

1. Make sure you are using the latest version of your printing software.
2. Check the print settings on your slicer, making sure they are optimized for your 3D printer.
3. Make sure the STL file of the tarot cutter does not have geometry errors. You can try opening it in different 3D modeling programs to verify its integrity.

If after reviewing these steps you still encounter difficulties, please do not hesitate to contact the customer service of your 3D printer or the technical support of the slicer programs you are using. I am here to help you in any way I can.

I hope you can solve this problem and achieve a successful tarot cutter printing. If you need further assistance, don't hesitate to ask!

Greetings,
Lorraine Chorolque

Hi, I am using Cura slicer, I am going to try again and let you know. Thank you

Subject: Re: Inquiry about Polymer Clay Cutters - Letters

Hello,

We hope this message finds you well. Thank you for reaching out to us regarding our polymer clay cutters - letters. We apologize for any inconvenience you may have experienced in not receiving a response to your previous email.

We want to assure you that your inquiries are important to us, and we appreciate your interest in our products. Unfortunately, it appears that we might not have received your initial email. We sincerely apologize for any oversight that may have occurred.

To better assist you, could you please provide us with some details about your initial inquiry? This will help us address your questions and concerns more effectively. Alternatively, if you could kindly restate your questions or requirements, we will be more than happy to provide you with the information you need.

If you have any further questions or need assistance with placing an order, please do not hesitate to contact us directly at info@eulitec.com. Our team is here to help you every step of the way.

Thank you again for considering our products. We look forward to assisting you and ensuring a seamless shopping experience.

Best regards,
Lorena Ch.
Customer Support Team
Eulitec Polymer Crafts
info@eulitec.com

Hello LAURRRYZOS,

Thank you for your interest in our dragon designs! Absolutely, it's possible to create a dragon at a size of 30 mm. We're delighted to offer you a variety of options so you can choose the design you love the most.

Here, we present some of our dragon designs for you to review. Please take a look and select the one that best suits your preferences:

If none of these designs align with what you're looking for, please don't hesitate to let us know. We can personalize the details to match your preferences, ensuring you get the perfect dragon at a size of 30 mm.

To proceed with your order or if you have any other questions, please contact us directly through our email: info@eulitec.com. We're here to assist you with anything you need.

We hope you find the dragon design that truly captivates you. We're excited about the prospect of collaborating with you!

Best regards,
Lorena Ch.
Customer Support Team
Eulitec Polymer Crafts

Hello, the first one option. but the layer height for the detail could be 1.5 mm? since being small I don't want to make the clay very thick.

Dear EDZWONAR,

I apologize for the delay in my response. We have been conducting additional tests to ensure that everything is functioning correctly. I am pleased to inform you that we have confirmed that the design of the 2.5 mm guide is in order and is working as intended.

Since we have resolved the issue and verified successful functionality, here is a list of tips for printing a file on a 3D printer to maintain the original measurements and achieve high-quality results:

• Bed Leveling: Ensure the print bed is precisely leveled. This ensures uniform adhesion of the first layer and prevents deformation issues.

• Extruder Calibration: Adjust the extruder calibration to ensure it is extruding the correct amount of material. This is crucial to maintain precise dimensions of the piece.

• Extruder and Bed Temperature: Use recommended temperatures for the material you are using. This helps prevent issues like warping and improves overall print quality.

• Print Speed: Print at an appropriate speed. Printing too quickly can affect accuracy. Experiment with different speeds to find the optimal setting.

• Slow Initial Layer: Configure a slower speed for the first layer. This improves adhesion and allows for better leveling.

Use a Wider Skirt and Adjust Skirt Distance:

When setting up the "skirt" option in your 3D printing software, consider increasing the number of skirt lines and adjusting the distance of the skirt to enhance adhesion to the print bed. The "skirt" consists of lines printed around the edge of the piece before printing the main part. These lines can help level the nozzle and create better adhesion.

• Part Orientation: Position the part optimally on the print bed. This can minimize the need for supports and reduce the likelihood of errors.

• Proper Infill: Use the appropriate infill for your model. Too little infill can affect strength, while too much increases print time.

• Filament Diameter: Ensure the filament diameter set in your printing software matches the filament you are using. This affects the amount of material extruded.

• Regular Maintenance: Clean and perform regular maintenance on your printer. This includes cleaning the nozzle, lubricating the axes, and ensuring all components are in good condition.

• Quality Filament: Use high-quality filament from reliable suppliers. Low-quality filament may have variations in diameter that affect part dimensions.

I apologize again for the delay and appreciate your understanding.

Best regards,
Lorena Ch.

Hello, good morning! I'm doing well, thank you 😀. I'm glad to hear that you liked the textures, and I appreciate your interest in purchasing some. Regarding your questions, yes, you are more than welcome to use the photos of the items you purchase on your social network as samples for your customers. I'm glad you're considering showcasing the textures to your audience.

As for the texture of linen, that's a great suggestion! While I currently don't have a linen texture available, I'll definitely take note of your request. It's valuable feedback that helps me understand what my customers are looking for. If I decide to add a linen texture in the future, I'll be sure to let you know.

If you have any further inquiries or if there's anything else I can assist you with, please feel free to ask. Thank you for reaching out, and I look forward to serving you!

Best regards,
Lorena Ch.

Hello CYNRZ,! Thank you for getting in touch. I appreciate your inquiry about a leopard/cheetah silhouette cutter.

Currently, we do not have a leopard/cheetah silhouette cutter available in our collection. However, I want to assure you that we value your input and your interest in this design. We're always looking to expand our range of products based on customer preferences, and I will definitely take note of your request.

Your feedback is important to us, and we'll be working diligently to consider adding a leopard/cheetah silhouette cutter to our offerings in the near future. If there are any other designs or products you're interested in, or if you have any further questions, please don't hesitate to let me know. I'm here to assist you.

Thank you for considering us for your needs. We look forward to serving you in the future with an even wider selection of options.

Best regards,
Lorena Ch.

Hi SophieJLove,

Thank you for reaching out and bringing this to my attention. I apologize for any inconvenience you've experienced with the file size of the roller you downloaded.

I understand that you're looking to reduce the file size further to better suit your needs. While I don't have direct control over the file size after purchase, I'm here to assist you in finding a solution.

Could you please let me know the specific dimensions or requirements you have for the roller? This information will help me better understand your needs and explore possible options for file size reduction.

In the meantime, you might consider trying a different compression method or software, as sometimes different tools can yield varying results. If you'd like, I can also provide guidance on adjusting print settings or scaling the roller within your slicing software to achieve the desired size.

Please feel free to share more details so that I can provide further assistance. Your satisfaction is important to us, and we'll do our best to ensure you have the file you need for your project.

Looking forward to your response.

Best regards,
Lorena Ch.

Hello! Currently we do not have the requested designs. If you want a personalized STL design, I encourage you to contact our EULITEC design team through our email: info@eulitec.com

We are working diligently on creating new designs and could offer personalized assistance to meet your needs.

Thank you for your understanding and patience! We look forward to providing you with the designs you request soon. If you have any other questions or need additional help, do not hesitate to let me know through our email

Salut! Dans notre cas, nous créons nos propres textures.
Il existe un site où vous pouvez vous procurer les textures : https://www.textures.com/

Merci

Hello VEROMANCERAIRUELA thanks for your message, we will send the modifications to your email, if you can please write to our email: info@eulitec.com
Soon we will update the file and you can download it from cults3d

Hola BARBAROJA3D , gracias por tu compra, se recomienda imprimir rodillos de textura utilizando una altura de capa muy baja, como 0.1 - 0.15 mm para un mejor resultado. Esto es en impresoras FDM, al no saber el modelo de la impresora y el slicer que usas no podemos darte una configuración en especifico. En Argentina un modelo de impresora muy usado es la Ender 3, usando Slicer Cura con el perfil de impresión Dynamic Quality obtendrás buenos resultados y será una impresión rápida

https://cults3d.com/en/3d-model/jewelry/polymer-clay-cutter-organic-lorren3d-lorren3d-3

Hi, the .stl files provided on Cults3d are kept intact when uploading and downloading from the site, so you only need to download the file again if you want the file. Keep in mind that if you use Prusa Slicer you will have problems detecting thin walls of 0.4 mm, so we recommend that if you do not have knowledge of the correct use of Prusa you can give CURA SLICER a try, which is perfect for anyone who has no experience in the impression and also Cura detects the thin walls of 0.4 mm.
With this, if you need the files and want us to send it to your email, you must first leave the email. Without further ado, we await another message from you where you provide us with your email or write to our email info@eulitec.com or fill out this form below to help you with your request: https://www.eulitec.com/contact/

Hello, to help you we need more information, we simply can't do anything without you telling us directly what's going on, keep in mind that to download files you need internet, you can't download files but we don't know important details:
What browser do you use?
Have you checked the network status?
Do you have several antivirus installed on your computer?
Did you check if it only happens here at cults3d.com?
Did you make sure that the antivirus or firewall does not affect?

There are many things that can be happening on your computer, so with your little information we cannot help you.

Here is the link to our website so that you can describe to us what is happening and we can help you:
https://www.eulitec.com/contact/

Keep in mind that this conversation on cults3d is public, so we don't recommend leaving your data exposed.

Hola buen día Pablom3, puedes contactarnos a través de nuestro correo : info@eulitec.com para las solicitudes que desees. Igualmente nuestro objetivo es que nuestros clientes puedan obtener ingresos vendiendo el producto físico

Hello, you can write to my email: info@eulitec.com
You must give more information about the following: Printer you use, Slicer you use

Ender 3Pro,sliser- Cura last version, nozzle 04

Hello, this configuration is the one used so that the rollers print with a good definition, keep in mind that the printer must be calibrated, the taut belts, the ambient temperature together with humidity and dust also cause printing problems . Below is the screenshot of the configuration

Do you have a picture of a successful finished product of this model? I have bought from you about 30 models and only with this one I have a problem. The problem is not in my printer and slicer.

Hello! Has your problem been resolved? This happens when there is no internet download speed, write to my email info@eulitec.com and I will send you the file

Thanks for your cooperation. Now I was able to download it. The models are wonderful- thank you!

Hello BEORNAR, we apologize for the inconvenience caused by the wrong files, we have already uploaded the correct ones, any new inconvenience write to us at info@eulitec.com and we will immediately respond to your problem

Hello, for more information write to our email info@eulitec.com

You have no idea what you are saying, it makes it directly clear and exposed which is the stolen design according to you, do you know how to add images here? Go to each design that I steal from you and comment on it and leave the registration number and the image where you verify that you are the owner of said design. A registration number which nobody can confirm that it is a registered design is absurd, where customers can validate the truth of your accusations and see the registered design? There simply isn't, because you intend to steal a registered design of mine, and you're upset that I sued you for said design.
It's easy to create a new account and go around accusing, that's cowardly, what kind of designer are you who doesn't even have a portfolio of designs on your profile? Continue with the clothes, that will surely take away the stress of money. Don't waste time with people you don't have a clue about designers, contact lawyers and let them follow the course of your conversation

Still waiting your copyright number for your design which you stole it from me.

Leave here the link of the stolen design, so my clients know which design not to buy because you are the inventor, leave your design link and the date you designed it, so it is clear to whom it belongs, show the proofs and not only the accusations, I want to see your design here, leave the link

I already left copyright number and there is a picture of my design there too :) You already know what are you stealing and I’m the not only one. I’m not gonna waste my time with THIEVES. Owner of websites Cults3D already have enough proofs from my first sale in 2021 and registered copyright. Cheers and have fun with Stealing.

That's why you used a fake account now, so no one sees your despair, excuse me that now I see your despair and it has been published

Why don’t you still sending copyright number ? You will always follow us and steal our designs instead of creating yours…that’s unfortunate you have no talent to make your owns…pitty…take care 👋

I understand your annoyance, I leave my clients a screenshot of where the annoyance lies, I designed the following cutter, registered with date here in cults, the reference is this:

But since your little imagination is blinding you, you come and steal it, then you sell it on Etsy and according to you you have the record, by the way, your design is blocked and that's what bothers you.

The copy of my design is this:

In 10 days it will be available again, since the law requires that this Ufuk thief demonstrate his registration with evidence, which I doubt he has. so there will be a better image of the design that you stole from me and that you did not present the registration number. Now, if you don't care about Cults3d as a place where great designs are registered and published with date and time, it's your problem and not mine, show me the registration of this design, I'm looking forward to it.

Why are you still not sending your copyright number ? You have a great opportunity that can proove I’m telling lies. Go on I already send mine and where is yours ?

What better record than the one I'm showing you, Cultsd3d also protects copyright in case you didn't know. I already showed my design with an image, you can consult it and you will see that it was not recently published, instead you leave me with records that do not provide veracity since the date is after my design, I already told you, leave the link for customers to see the stolen design, apparently you have a lot of time to spare, so leave the link

Until you send some copyrighted registration number you will always be a thief. Stop telling lie yourself and be a man. Trust yourself little bit and come up with your own creations. If you telling it’s yours show your registration number as I did !

You didn't show the registration number of that design, publish it here Ufuk from Babylon Cutters, go show my clients that I stole this design from you, I want to see the proofs, I want to see the registration date of that design, coward who doesn't even use an account true, you have to cover up in a new and false account to be bothering, better open your eyes and use the Cults3D search engine and put: POLYMER CLAY CUTTERS, you will see your designs and not in my account, they are other than if they have stolen your designs, instead you steal a design from me and do not show proof, where is the record? I reported you on Etsy because you used my design, you didn't present the registration and neither here. So get on with your frustrated salesman frustration with other people and not me.

I already write register number. So anybody can go and check anytime. Everyone knows you are a thief among the real creators. What makes you so afraid to sharing your registration numbers ? Still waiting your registration number. You are really pathetic 👋

It doesn't matter what you say, I leave the test images above, where my clients can see the original design, registered in Cults3d, it has a release date and time, on the other hand, you do not prove in any way that you did this design of hearts , the record that you published here is of another design, which by the way is not published, deign to show your record of the heart cutter, you do not do it because you know that from the moment you do it, it is revealed who the thief is, they are pathetic your tantrums and posts here, I did not create a fake account to attack anyone, I do not use such low-profile methods as the ones you use, see you soon UFUK, use the legal route and not your messages where you do not prove anything, the images and records of published designs.

Stolen design by Eulitec:

https://cults3d.com/en/3d-model/jewelry/polymer-clay-cutters-eulitec-com-cc-copyrighted-license-eulitec-c2ea

Real Owner:
https://euipo.europa.eu/eSearch/#basic/1+1+1+1/009089253-0001

Leave here your copyright registration publicly, shortly I will record how you want to steal my designs by copying them and wanting to say that a design is yours, when in reality it is not, I have proof that I have made the design long before you You, the biggest lie is to say that you sent your registration number, because you never did and I know you won't because you are someone frustrated and without creativity, who only seeks to annoy, continues to sell clothing that as a designer has no future.

Leave here your copyright registration publicly, shortly I will record how you want to steal my designs by copying them and wanting to say that a design is yours, when in reality it is not, I have proof that I have made the design long before you You, the biggest lie is to say that you sent your registration number, because you never did and I know you won't because you are someone frustrated and without creativity, who only seeks to annoy, continues to sell clothing that as a designer has no future.