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Cults Refund Policy

Below is an explanation of the policy that Cults follows when a customer is not satisfied with the design they have downloaded and requests a refund for one of their paid orders.

  • Customer may dispute a purchase up to 30 days after download.
  • The customer must first contact the seller designer by sending a message on their Cults profile or by leaving a message in the "Comments" section of the 3D file page
  • If within 7 days, the customer does not receive a response from the designer or if the designer has not been able to resolve the proven problem, the customer is invited to contact Cults
  • Cults will then take charge of the file and will make the refund if the problem is proven and has not been resolved by the seller.

Under Article L 121-20 of the French Consumer Code applicable to digital goods, customers do not have a right of withdrawal if the digital creation is fully compliant with its description and functional.

Reasons (non-exhaustive list) that may lead to a refund of the customer:

  • The file is incomplete, a part is missing
  • The file has infringed the copyright of another creator
  • The file has errors and cannot be 3D printed
  • The designer has failed to provide customer service by not responding to customer messages
  • The 3D file violated the platform's terms and conditions